Refunds & Returns
Overview
We prepare and deliver each order with care. This policy outlines how issues are handled and defines when refunds, replacements, or credits are not available.
Damaged or Missing Items
If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:
- Perishable items: within 24 hours of delivery
- Non-perishable items: within 5 days of delivery
Claims submitted outside of these timeframes may not be accepted.
Clear photos of the affected item(s) and the original packaging are required for review. Claims may not be assessed without supporting images.
Once received, customer service will review the claim and respond within 24–48 hours.
Where applicable, and at our discretion, a replacement or store credit may be offered based on the outcome of the review. Cash refunds are not issued for items damaged during transit.
Refund Eligibility
Refunds are not available in the following situations:
- Perishable items shipped using slower or non-recommended delivery methods
- Situations where perishable items are substituted with non-perishable alternatives at our discretion to maintain quality
- Customized or personalized items, including made-to-order products
- Change of mind after an order has been placed
- Personal taste, preference, or expectations
- Substitutions made in accordance with our guidelines
- Undeliverable orders due to incorrect or incomplete address information, recipient unavailability, or refusal
- Orders marked as delivered where proof of delivery has been obtained
- Delays or delivery issues caused by circumstances beyond our control
All outcomes are based on the condition of the order at the time of delivery.
Returns
Orders are prepared specifically for each customer and many items cannot be reused or resold. As a result:
- Refused deliveries are treated as undeliverable orders and are not eligible for refunds
- Perishable items cannot be returned
Re-Delivery and Re-Shipping
If an order cannot be delivered due to customer or recipient circumstances, re-delivery may be offered at the purchaser’s expense.
- Re-delivery fees depend on the product type and destination
- Perishable items may require remaking or replacement, and associated costs may apply when items cannot be reused or resold
Cancellations and Order Changes
Orders begin processing shortly after payment is submitted.
- Once an order has shipped, address changes or cancellations are no longer possible
- Customers must contact us promptly after placing an order, and before it ships, for any address corrections
- During peak periods or holidays, additional notice may be required and changes cannot be guaranteed
Events Beyond Our Control
We are not responsible for refunds or credits related to delays, non-delivery, or service interruptions caused by circumstances beyond our control, including but not limited to weather conditions, carrier disruptions, labor issues, public emergencies, or transportation network disruptions.
Customers are responsible for providing complete and accurate delivery information at all times.
Support
For assistance with an order, please contact customer service. Additional delivery-related questions may be answered on our FAQ page.